Choose from a broad selection of contact center training programs focused on the key functionalities required for success in a call center environment.
Contact Center Agent Development
An 8-ses
sion course for frontline agents brings new agents up to speed quickly as well as improves the skills of more experienced team members.
Quality Excellence in Contact Centers
The 7-part quality series focuses on best practices for building a call evaluation and coaching program that drives business results.
Leadership Training for Contact Centers
A rigorous 5-part call center LEADERSHIP training program for supervisors adapted to the everyday reality of managing a call center.
Workforce Management
Our 4-session series covers the fundamentals needed to effectively manage your workforce while balancing customer, center, and agent needs.
Call Center Train-the-Trainer
Our 4-module curriculum builds the skills of call center instructors as well as provides a framework for evaluating the competency of instructors.
Customer-Focused Sales Training
This 3-part service-to-sales training p
rogram benefits contact centers where customer needs-based selling is part of the agent’s duties.