Call Center University

Our curriculum was developed by our Associates, providing modular training in six topic areas. Sessions can be delivered as individual web seminar sessions, packaged as an entire series or selected content used as building blocks for your custom on-site training. Each module is designed for 60-minute delivery.

Call Center University 2018-06-22T11:54:17+00:00

Choose from a broad selection of contact center training programs focused on the key functionalities required for success in a call center environment.

Contact Center Agent Development

An 8-session course for frontline agents brings new agents up to speed quickly as well as improves the skills of more experienced  team members.

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Quality Excellence in Contact Centers

The 7-part quality series  focuses on best practices for building a call evaluation and coaching program that drives business results.

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Leadership Training for Contact Centers

A rigorous 5-part call center LEADERSHIP training program for supervisors adapted to the everyday reality of managing a call center.

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Workforce Management

Happy female manager working in a call centerOur 4-session series covers the fundamentals needed to effectively manage your workforce while balancing customer, center, and agent needs.

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 Call Center Train-the-Trainer

call center frontline agent trainingOur 4-module curriculum builds the skills of call center instructors as well as provides a framework for evaluating the competency of instructors.

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 Customer-Focused Sales Training

This 3-part service-to-sales training pCC Duderogram  benefits contact centers where customer needs-based selling is part of the agent’s duties.

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