Katia Goodhart is an international business consultant with over twenty years of experience in call center management within the financial, sales and travel industries. Throughout her career, she has specialized in the areas of performance management, coaching and development, learning facilitation, instructional designing, customer experience, talent acquisition, client relationship, quality management and process implementation.
Katia has worked with companies within the US, Philippines, Canada, South America and the Caribbean, across a number of industries and functional areas, helping clients worldwide solve some of their largest and most important challenges by providing professional advice and key expertise.
Katia is an active member of the Quality Assurance & Training Connection (QATC) Board of Advisors since 2010.