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Train and Develop Through Call Coaching:  Delivering Meaningful Feedback and Positive Reinforcement

You can have the most advanced quality recording technology, evaluation and analytical tools, but if you are not delivering impactful call coaching, you will continue to fall short in providing consistent and reliable high-quality service to your customers. This session provides practical suggestions to 1). Create a coaching plan; 2). Deliver feedback and 3). Follow-up with continued support. You will learn three specific approaches to call coaching aimed to motivate, TRAIN and develop behaviors required to meet process requirements and create a satisfying, memorable customer experience.

This event is provided presented in conjunction with QATC. qatc
Cost is $200 per session ($160 for QATC members)
Click below to register via QATC’s web site
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