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October 2015
Utilize a Quality Design Process: Step-by-step Implementation to Develop Objective Quality Evaluation Forms Creating a comprehensive set of call standards requires getting the right people in your call center to collaborate and construct a set of call requirements that can be used to analyze customer interactions to develop your frontline staff. This session provides the [...]
Find out moreMarch 2018
Qualify Your QM Program: Determine Requirements Best Suited to Your Call Center 9amPT/11amCT/NoonET This lead-off session is complementary so you can check out what's in store in our comprehensive Quality Series. Session #1 is devoted to making sure your quality monitoring and evaluation program is driving results that matter. Are your aligning quality standards and [...]
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