Complimentary Session 1: Qualify Your QM Program
March 1, 2018 - March 2, 2018
Qualify Your QM Program: Determine Requirements Best Suited to Your Call Center 9amPT/11amCT/NoonET
This lead-off session is complementary so you can check out what’s in store in our comprehensive Quality Series. Session #1 is devoted to making sure your quality monitoring and evaluation program is driving results that matter. Are your aligning quality standards and measures to your organization’s business drivers? In this session, we will review business objectives and call center KPIs to help you identify corresponding quality initiatives that QUALIFY your QM program as an integral component to improve frontline performance, operations efficiency and customer satisfaction.