“The material was very relevant, customized to our business and call center needs. Best of all was I learned so many new things that can be used right away to help me make better, more informed decisions for the business. The trainer presented the information well and made it easy to understand (and fun!). She's [...]
“I think that a great advantage of this training for myself was identifying and applying where our quality team fits in with our company goals. Got down to the nitty gritty. Training workshop really related to our business and will improve our call center agents and customer service.”
“Our facilitator knew her stuff and the training was perfectly tailored to our service needs. She related the content to LBL and our customer satisfaction scores are sure to improve!”
“What I liked best about the seminar is the instructor. She was so knowledgeable, clearly had worked in call centers herself. She was full of energy and made learning fun! She really helped me as a new supervisor.”
“Instructor was a breath of fresh air and had such depth of knowledge of call centers and our business. She allowed our organization to move to a whole new level of customer service.”
“Great training! Instructor knows her call centers and needs to continue to help companies like ours. This workshop will really impact us in a large way, it was so relevant to our business. An off-the-shelf training would have never worked for our group.”
“Our instructor was excellent! Her knowledge of call centers, quality monitoring and people management was very valuable. She added great insight that will help us influence and get buy-in from the agents on our team.”
“Fun activities that related perfectly to our business. Instructor had a wealth of call center knowledge and clearly had done her research to learn about our call center environment. No doubt this training will improve our call center supervisors ability to manage our call center operations and frontline agents.”
“The facilitator was exceptional in every aspect. Highly recommended. Exceptional business knowledge and interpersonal skills and brought our group to a whole new level of understanding of call center servicing.”
“Powerful: our instructor lead us through some challenging exercises and did so with enthusiasm and confidence. Our training was worth every dime, customized to fit our fiber products and focus on the unique traits of our customers. Now our agents know just how to ask the right questions and provide the right solutions. Thank you!”
