The Power of One Workshop Overview
We use our Call Center University curriculum as a basis for a fully customized training program that will equip your supervisors with the skills to effectively manage the operations and people in your call center.
I. Call Center Operations Management
- Call Center Operations Overview: How to Effectively Manage in the Unique Environment of a Call Center
- Driving Results With KPIs that Matter: Behavior-based Objectives and Key Performance Indicators to Improve Your Business
II. Call Center Performance Management
- Coaching to Results: High IMPACT Coaching Techniques to Shape Essential Behaviors
- Principles of Positive Reinforcement: Keys to Motivate Team Members to Give 100% Effort Everyday
- Managing Poor Performance: Techniques for Applying Consequences and Improve Low Performers