Choose from a broad selection of call center training programs focused on the key functionalities required for success in a call center environment.
Quality Monitoring Optimization
On-site workshops cover all components of developing a quality monitoring and coaching program. Step-by-step we work with your quality team to reconstruct an impactful and objective call evaluation form that drives essential frontline behaviors.
Agent and Supervisor Training Seminars
We couple our industry knowledge with your unique service environment to create relevant on-site classroom learning to improve performance of your frontline staff and increase the effectiveness of your call center supervisors.
Call Center Check-Up and Analysis
We combine more than 40 years call center consulting experience with a unique diagnostic approach to improve the overall health of your call center. We help to identify opportunities to improve service, net revenue, employee retention and overall ease of operation.