What Our Customers Say

The Company We Keep

Here are just some of the clients we have served over the years, representing call centers of various sizes in a wide range of industries.  While we shared with them our call center experience and knowledge, we were able to learn so much from them, too!  At the end of each training class or workshop, participants complete an evaluation form.  Here are some of the comments from our customers.

Cox Communications, OK, TX, GA, NJ, AZ, CA, KS, VA, RI

“The material was very relevant, customized to our business and call center needs.  Best of all was I learned so many new things that can be used right away to help me make better, more [...]

McKesson, Scottsdale, AZ

“I think that a great advantage of this training for myself was identifying and applying where our quality team fits in with our company goals. Got down to the nitty gritty. Training workshop really related [...]

Lawrence Berkeley National Laboratory, Berkeley, CA

“Our facilitator knew her stuff and the training was perfectly tailored to our service needs. She related the content to LBL and our customer satisfaction scores are sure to improve!”

American Honda, Torrance, CA

“What I liked best about the seminar is the instructor.  She was so knowledgeable, clearly had worked in call centers herself.  She was full of energy and made learning fun!  She really helped me as [...]

Michelin Tires, Greenville, SC

“Instructor was a breath of fresh air and had such depth of knowledge of call centers and our business. She allowed our organization to move to a whole new level of customer service.”

American Home Shield

“Great training!  Instructor knows her call centers and needs to continue to help companies like ours.  This workshop will really impact us in a large way, it was so relevant to our business. An off-the-shelf [...]